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Money back guarantee for lapses in service and product quality
• Failing to receive at the airport
• Not providing transport as per the request and the standards
• Not providing hotels as per the promised quality and standards
• If the accommodation is not provided of the basis of booking
• Not fulfilling to cover the full iternary as per the agreement (This does not apply in case of a iternary deviation due to a natural disaster or a riot or any other civil commotion)
• Compensation will strictly be confined to genuine claims and assessment of the genuinely of the claim would be done by a team of senior managers that includes Finance Manager, Chief Manager Tours Department and the respective tour Operation Manager
• Quantum of the compensation paid is directly link to the level of lapses on the part of NKAR Travels & Tours (Pvt) Ltd
• Minimum compensation $25, Maximum 50% of the cost of holiday that includes the air fare
• Air fare would be assessed based on market fares from the particular destination to Colombo & back. Also giving due consideration to the receipt submitted against the particular purchase of the air ticket
• NKAR Travels & Tours reserves the full rights to the decision of claims
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