Tour Sri Lanka

Agent Satisfaction Survey
Among NKAR's Existing Tour Operators

We have introduced a monthly satisfaction survey to assess your opinion on NKAR's overalls service offering provided to you. We intend using this information to improve our service proposition to you and also to maintain an unparallel level of high quality service. This survey will be carried out quarterly to ensure a continuous improvement in all our functions.

It is of utmost importance for both parties to provide your opinion back to us. Please do assist us to improve our service offering to you.

Company :

Name :

	Description
1.	Product Development	Excellent	Good	Average	Poor	V. Poor
a)	Your opinion on our tour itineraries in comparison to your requirement
b)	Presentation of the itineraries
c)	Comprehensiveness of the information provided in itineraries
d)	Uniqueness of the itinerary

	Transport	Excellent	Good	Average	Poor	V. Poor
a)	The quality of the fleet of vehicles used
b)	Usage of the right vehicle for the right type of tour
c)	Punctuality

	Destination Management & Tour coordination	Excellent	Good	Average	Poor	V. Poor
a)	Properly plans out the details of the tour
b)	Coordination with the Hotels
c)	Coordination with NKAR's other service providers (Eg. Cycle suppliers, white water rafting, camps etc.)
d)	Back-office support

	Accommodation	Excellent	Good	Average	Poor	V. Poor
a)	Obtaining of the ideal properties as per your requirement
b)	Provides proper alternatives when required

	Staff	Excellent	Good	Average	Poor	V. Poor
a)	Response time of inquiries
b)	Follow-up of Inquiries
c)	Knowledge of the destination
d)	Clarity in Communication
e)	Proactiveness in providing options
f)	Staff Enthusiasm
g)	Courteous & friendliness

	Pricing	Excellent	Good	Average	Poor	V. Poor
a)	Competitiveness in pricing
b)	Payment terms & conditions
c)	Availability of deferent methods to make the payment

	Guides	Excellent	Good	Average	Poor	V. Poor
a)	Courtesy of the guide
b)	Flexibility in assisting
c)	Punctuality
d)	Knowledge
e)	Language
f)	Pre-planning of the program
g)	Willingness to promote shopping

	*Business Development Initiatives*	Excellent	Good	Average	Poor	V. Poor
a)	Providing new ideas to increase business
b)	Identification of new business/ product segments

	Popularity of the Destination among your staff & clients	Excellent	Good	Average	Poor	V. Poor
a)	Your staffs awareness of the destination
b)	Your sales Staff's Willingness to promote the destination
c)	Your clients willingness to buy the destination

	Overall Satisfaction of NKAR	Excellent	Good	Average	Poor	V. Poor
a)	What is your overall level of satisfaction of our services offered to you by NKAR as a DMC?

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