Privacy Policy

About NKAR Travel House

NKAR Travels & Tours (Pvt) Ltd has over 46 years of experience as one of Sri Lanka’s leading Destination Management Companies.
We specialize in curated tours, holiday packages, and travel experiences across Sri Lanka, with a commitment to customer service, safety, and sustainability.

Policy Overview

This Privacy Policy explains how we collect, use, and protect your personal data.
We are committed to keeping your information secure and only using it in accordance with this policy.
The policy will be updated from time to time to remain current.

Personal Data & Legal Basis

As of May 25, 2018, in the European Union, the processing of personal data is governed by the General Data Protection Regulation (GDPR).
NKAR Travels & Tours (Pvt) Ltd processes personal data based on one or more of the following legal bases:

• Your consent (e.g., when you subscribe to newsletters).
• The need to fulfil a contract (e.g., when making a booking)
• Our legitimate interests (e.g., service improvements, fraud prevention).
• Compliance with legal obligations.

Where We Collect Data

We may collect your personal data when you:

• Fill out forms on our website.
• Email or call us.
• Communicate with us via social media.

This information is securely stored in our internal systems.
Occasionally, we use email marketing systems to share information or promotions.
You may unsubscribe at any time.

The Data We Collect

We may collect and store the following:

• Basic contact details: name, email address, phone number, country.
• Travel-related details: address, date of birth, passport details, health information (only where necessary to provide services such as flights, visas, or special travel requirements).
• Technical details: domain name, site usage statistics (e.g., page views, time on site).

Sensitive data (passport details, health conditions) will only be collected when strictly necessary and handled with the highest level of care.

How We Use Data

We use personal data to:

• Provide requested information and quotes.
• Process bookings and travel arrangements.
• Communicate changes or updates.
• Request feedback.
• Send marketing material (only with your consent).
• Ensure safety and comply with legal requirements.

Content and Images

We will not use your images or content for marketing without your explicit permission. We may ask to use photos (with or without your name) on our website or social media only if you agree.

Data Access and Sharing

• Your data is accessible only to NKAR staff handling your inquiry or booking.
• We do not sell, lease, or rent personal data to third parties.
• In some cases, data may be shared with trusted service providers- Name , Passport Number (e.g., hotels, Train Ticket Booking) only for fulfilling your booking.
• Our website may contain links to third-party sites; we are not responsible for their privacy practices.

Cookies

Our website uses cookies to improve your browsing experience, remarketing, and analytics. You can control or disable cookies via your browser. For details, visit
www.aboutcookies.org

Data Retention

We retain your personal data only as long as necessary:

• Booking-related data: retained as required by law (up to 7 years).
• Marketing data: retained until you unsubscribe.

Your Rights

Under GDPR and other data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion.
• Restrict or object to processing.
• Withdraw consent (where processing is based on consent).
• Lodge a complaint with your local Data Protection Authority (if you are in the EU).

Contact Us

For any requests regarding your personal data, please contact:

? marketing@nkartravelhouse.com

? NKAR Travels & Tours (Pvt) Ltd., 45, Ananda Coomaraswamy Mw, Colombo 07, Sri Lanka.

This policy was last updated on September 15, 2025.